Terms & Conditions
At Avamando, we believe trust is built through clarity, transparency, and thoughtful experiences.
These Terms & Conditions explain the relationship between you and Avamando when you use our website, purchase from Essentials, participate in Mindful, or engage with our related digital experiences.
By accessing or using our website or services, you agree to these Terms & Conditions. If you do not agree, we kindly ask that you discontinue using our services.
Who We Are
Avamando is a lifestyle and mindful wellness brand bringing together thoughtfully designed Essentials, guided Mindful offerings, and digital experiences that support comfort, movement, and mindful living.
Depending on where you are located, products and services may be provided by us through an entity responsible for operating within your country or region.
Throughout these Terms, references to “Avamando”, “we”, “our”, or “us” refer to the applicable Avamando entity providing the relevant products or services.
Our website and services are designed to support our community through thoughtful products, guided sessions, and digital experiences that encourage mindful living.
Definitions
For the purposes of these
Our Offerings
Avamando currently offers two primary experiences.
A. Essentials
Thoughtfully designed apparel and everyday products created to support comfort, confidence, and mindful living.
B. Mindful
Guided online offerings designed to support movement, breathing, relaxation, mindfulness, and everyday mindful living.
Current offerings iclude:
-
Community Path
-
Healing Journey
-
Group Journey
Future offerings may include:
-
Private Journey (Where Available)
-
Family Journey (Where Available)
As Avamando grows, our products, services, and digital experiences may continue to evolve.
Our Commitment
We are committed to:
-
Delivering thoughtfully designed products and services.
-
Providing a respectful and welcoming experience.
-
Communicating openly and transparently.
-
Protecting your privacy.
-
Continually improving our products, services, and digital experiences.
-
Supporting our community with care and integrity.
Your Responsibilities
When using the Avamando website, purchasing our products, participating in Mindful, or accessing our digital experiences, you agree to:
-
Provide accurate, complete, and up-to-date information where reasonably required.
-
Participate in Mindful within your own comfort, capability, and individual circumstances.
-
Inform Avamando or your instructor of any relevant medical conditions, injuries, pregnancy, recent surgery, accessibility requirements, or other considerations that may affect your participation where appropriate. We shall not be liable where there has been willful omission to disclose any of the conditions which is material for Mindful.
-
Follow the guidance provided by Avamando instructors and participate responsibly, modifying, suspending or discontinuing activities where necessary for your own wellbeing.
-
Treat our instructors, team members, and fellow participants with courtesy, respect, and consideration at all times.
-
Use the Avamando website, digital experiences, and services responsibly and only for their intended purpose.
-
Respect the privacy of other participants and refrain from recording, photographing, reproducing, distributing, or sharing any Guided Session, participant information, or programme content without the prior consent of Avamando and, where applicable, the individuals involved, failing which the violator shall be liable under the provisions of law of the Country.
-
Where live video participation is requested for a Guided Session, enable your camera where reasonably practicable to assist instructors in providing appropriate guidance and promoting participant safety. If you do not wish to use your camera, or if recording is required for any specific session, Avamando will clearly communicate this in advance and obtain any required consent in accordance with applicable law.
-
Respect Avamando’s intellectual property and Confidentiality laws and the rights of others.
-
Comply with these Terms & Conditions and all applicable laws and regulations.
Appropriate Use
You must not misuse the Avamando website, Digital Experiences, Guided Sessions, or related services by attempting to gain unauthorized access, introducing malicious software or code, interfering with the security or operation of our systems, impersonating another person, using automated means to extract or reproduce content without permission, or engaging in any activity that is unlawful or may adversely affect Avamando, its participants, instructors, team members, or other users, failing which you shall be liable under applicable laws and Avamando shall not be liable in any case whatsoever.
Suspension or Termination of Access
Avamando is committed to providing a respectful, safe, and supportive environment for all participants, instructors, and team members.
Where a User breaches any of the Terms and Conditions or engages in unlawful, abusive, fraudulent, threatening, discriminatory, disruptive, or inappropriate behavior or misuses the website, products, services, digital experiences, or Guided Sessions, or otherwise compromises the safety, wellbeing, or experience of others, Avamando reserves the right to temporarily suspend, restrict, or permanently terminate access to all or part of its services.
Where reasonably practicable, Avamando may first notify the User and provide an opportunity to remedy the issue before taking such action. However, Avamando reserves the right to suspend or terminate access immediately where it reasonably considers this necessary to protect participants, instructors, the integrity of its services, or to comply with applicable law.
It is clarified that termination or suspension under this section is separate from any temporary membership suspension approved for medical, wellbeing, or exceptional personal circumstances under the Mindful Membership Policy.
Memberships & Purchases
Specific provisions relating to Mindful memberships and guided Sessions, purchasing from Essentials, shipping, returns, and refunds are set out in Sections 3.1, 3.2, and 3.3 of these Terms & Conditions.
Payments
Payments for Essentials purchases and Mindful memberships are processed securely through approved third-party payment providers.
Applicable taxes, duties, or import charges may apply depending on your country or region.
Intellectual Property
Unless otherwise stated, the original content, branding, logos, written materials, program content, product concepts, website design, and other intellectual property displayed through the Avamando website are owned by or licensed to Avamando and are protected by applicable intellectual property laws.
Certain photographs, illustrations, graphics, icons, fonts, videos, and other visual assets may be licensed from third-party providers. All rights remain with their respective owners.
No content may be copied, reproduced, distributed, modified, published, or used without prior written permission, except where permitted by applicable law.
Third-Party Services
The Avamando website may include trusted third-party services such as payment providers, booking platforms, communication tools, analytics services, embedded content, or external links.
These services operate independently under their own terms and privacy policies.
Availability
We continually review and improve our products, Mindful offerings, and digital experiences.
As a result, some products, services, features, or content may change, become unavailable, or be updated without prior notice.
Where practical, significant changes affecting existing members or customers will be communicated appropriately.
Our Responsibility
We work hard to provide accurate information and thoughtful experiences across Avamando.
However, to the fullest extent permitted by applicable law, Avamando shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website, products, services, or digital experiences.
Nothing within these Terms limits any rights that cannot legally be excluded under applicable law.
Limitation of Liability
To the fullest extent permitted by applicable law, your use of the Avamando website, purchase or use of Essentials products, participation in Mindful offerings, Guided Sessions, digital experiences, mobile applications, and any related products or services is undertaken voluntarily and at your own discretion.
Avamando, its founders, directors, officers, employees, instructors, contractors, affiliates, licensors, authorized representatives, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, data, anticipated savings, or other intangible losses arising from or relating to the use of our website, products, services, or digital experiences.
Except where liability cannot legally be excluded or limited under applicable law, Avamando’s total aggregate liability arising from any claim shall not exceed the amount paid by the customer or participant for the specific product, membership, or service giving rise to that claim.
Avamando is not responsible for interruptions, delays, technical failures, incompatibility, delivery delays, or losses arising from third-party service providers, including payment processors, booking platforms, communication services, internet providers, hosting providers, delivery partners, analytics providers, or other technologies beyond our reasonable control.
Participants and customers remain responsible for ensuring that the information they provide is complete, accurate, and kept reasonably up to date. Avamando shall not be responsible for any decisions, recommendations, or outcomes arising from inaccurate, incomplete, or omitted information supplied by users.
Product Use
Essentials products are designed for their intended everyday use and should be worn, used, cared for, and maintained in accordance with the care instructions and guidance provided by Avamando. Natural fibers, fabrics, colors, and materials may vary slightly between production batches and over time with normal use and laundering.
Avamando shall not be responsible for damage, injury, loss, allergic reactions, or reduced product performance arising from misuse, unauthorized alterations or repairs, improper care, failure to follow product instructions, use outside the intended purpose of the product, or individual sensitivities to fabrics or materials.
You agree to indemnify and hold harmless Avamando, its founders, directors, officers, employees, instructors, contractors, affiliates, licensors, authorized representatives, and service providers against any claims, liabilities, damages, losses, costs, or expenses arising from your breach of these Terms, misuse of our products or services, violation of applicable law, or negligent, unlawful, or intentional acts or omissions.
Nothing in these Terms excludes, restricts, or limits any liability or statutory rights that cannot legally be excluded or limited under applicable law.
Governing Law
These Terms are intended to operate internationally.
Where mandatory local consumer protection or other applicable laws provide additional rights, those rights continue to apply.
For legal matters not governed by mandatory local law, the applicable governing law will generally be that of the jurisdiction of place of Avamando entity providing the relevant products or services.
Changes To These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, services, technologies, or legal obligations.
The latest version will always be available on the Avamando website.
Purchasing from Essentials
At Avamando, every Essentials order is prepared with the same care and attention that goes into designing our products. The following provisions apply to purchases made through Essentials, including ordering, payment, shipping, delivery, returns, exchanges, refunds, product care, and related purchasing matters.
By placing an order through Essentials, you acknowledge and agree to the provisions set out in this section together with these Terms & Conditions.
Placing Your Order
Orders are prepared for dispatch once payment has been successfully received and verified.
While we aim to process every order promptly, processing times may vary depending on product availability, order volumes, public holidays, or other unforeseen circumstances.
If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed using the contact details provided at the time of purchase.
Shipping & Delivery
Essentials products are shipped to the destinations we currently support.
Available delivery options, estimated delivery times, and applicable shipping charges will be displayed during checkout where available.
We aim to process and dispatch orders as promptly as possible. Processing times may vary depending on product availability, quality assurance, order volumes, public holidays, or whether an item is fulfilled from a local or international fulfilment location.
Where local inventory is available, delivery may be completed sooner. For products fulfilled from overseas or manufactured for shipment, estimated delivery may typically range between 2–6 weeks from the date of order confirmation, depending on the destination, customs clearance, and carrier transit times.
Delivery estimates are provided as guidance only and are not guaranteed. While we work closely with trusted logistics partners, delivery may occasionally be affected by circumstances beyond our reasonable control, including customs processing, transportation disruptions, regulatory inspections, severe weather, carrier delays, or public holidays.
As Avamando continues to expand its regional fulfilment network, inventory locations and delivery timeframes may vary and may improve for selected countries and regions over time.
International Orders
For international deliveries, local customs procedures, import duties, taxes, or other government charges may apply.
Unless otherwise stated during checkout, these charges are generally the responsibility of the customer.
We recommend reviewing your local import requirements before placing an order.
International shipments may also be subject to customs inspections or import procedures that are outside Avamando’s control and may result in additional delivery time.
Changes To Your Order
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.
Thoughtful Purchasing
We encourage mindful purchasing by reviewing product descriptions, sizing guidance, and care information before placing your order.
Selecting the right product and size helps reduce unnecessary returns and supports a more thoughtful and sustainable shopping experience.
If you’re unsure before ordering, we’re always happy to help.
Returns
We want you to feel confident when purchasing from Essentials.
If you’re not completely satisfied with your purchase, eligible items may generally be returned within 7 days of delivery.
To be eligible for return, items should:
-
Be unworn and unused.
-
Be returned in their original condition.
-
Include original tags where applicable.
-
Be returned in the original packaging where reasonably possible.
For hygiene, safety, and product integrity, certain items may not be eligible for return unless faulty or where required under applicable consumer protection laws.
Exchanges
Where stock is available, eligible items may be exchanged for an alternative size or color.
If a replacement is unavailable, we’ll work with you to find the most appropriate solution, which may include a refund where applicable.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as reasonably possible after delivery.
Including photographs of the product and packaging will help us assess the issue and resolve it as quickly as possible.
Where appropriate, we’ll arrange a replacement, exchange, or refund.
Refunds
Approved refunds will generally be processed using your original payment method.
Processing times may vary depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless required by applicable law or where the error occurred on our part.
Caring For Your Essentials
Every Essentials garment has been thoughtfully designed for everyday comfort.
To help maintain the appearance, softness, and quality of your garment, we recommend following the care instructions provided on the product label or accompanying care information.
Thoughtful care helps your Essentials remain part of your everyday journey for longer.
Limited Collections & Product Availability
As a growing brand, selected Essentials may occasionally be produced in limited quantities, seasonal releases, or pre-order collections.
Availability is subject to stock at the time an order is placed.
From time to time, products, colors, materials, or collections may be introduced, updated, improved, or discontinued as we continue to evolve the Essentials collection.
Where applicable, estimated dispatch dates for pre-order items will be communicated before purchase.
Mindful Membership & Guided Sessions
At Avamando, Mindful is designed to support movement, breathing, relaxation, mindfulness, and everyday wellbeing through thoughtfully guided experiences. The following provisions apply to participation in Mindful, including memberships, Guided Sessions, bookings, renewals, cancellations, temporary suspensions, scheduling, and related participation matters.
By purchasing a Mindful membership, booking a Guided Session, or participating in Mindful, you acknowledge and agree to the provisions set out in this section together with these Terms & Conditions.
About Mindful
Mindful brings together Avamando’s guided online sessions designed to support movement, breathing, relaxation, mindfulness, and everyday wellbeing.
Current offerings include:
-
Community Path
-
Healing Journey
-
Group Journey
As Avamando grows, additional offerings such as Private Journey and Family Journey may become available. Where offered, specific membership and booking arrangements will be provided on the relevant service pages.
Memberships
Mindful memberships are offered on a monthly basis unless otherwise stated.
Each membership provides access to the Guided Sessions included within your chosen Mindful offering during your active membership period.
Memberships are intended for individual use and may not be shared or transferred unless expressly approved by Avamando.
Community Path
Community Path is an open community experience designed to introduce simple and accessible mindful practices into everyday life.
What You’ll Experience
-
Guided breathing practices (Pranayama)
-
Gentle stretching and mobility
-
Simple wellbeing practices for everyday life
Booking
Community Path follows a published session schedule.
Members are encouraged to reserve a place for each session they wish to attend, as places may be limited.
Pay What You Can
Community Path operates on a Pay What You Can model.
Participation is free to join, and members are welcome to make an optional contribution to help sustain and grow the community.
Contributions are voluntary and are never required to participate.
Healing Journey
Healing Journey provides personalized Guided Sessions designed to complement an individual’s wellbeing journey through movement, breathing, relaxation, and mindful practices. Healing Journey is a complementary wellbeing programme and is not intended to replace professional medical advice, diagnosis, treatment, rehabilitation, or other healthcare services.
Each membership includes the Guided Sessions available under the selected Healing Journey membership.
Members may book available session times during their active membership period, subject to availability.
To help instructors provide appropriate guidance, participants are encouraged to share any relevant medical conditions, injuries, pregnancy, recent surgery, physical limitations, or other wellbeing considerations before participating. Participants should continue to follow the advice of their treating healthcare professionals where applicable. We shall not be liable where there has been willful omission to disclose any of the conditions which shall be material.
To help maintain continuity and ensure fair access for all members, included sessions should generally be used within the same membership period. Unused sessions do not automatically roll over into future membership periods unless approved by Avamando in exceptional circumstances.
Group Journey
Group Journey provides guided small-group sessions designed to support movement, breathing, relaxation, mindfulness, and everyday wellbeing within a supportive community environment.
Each membership includes the Guided Sessions available under the selected Group Journey membership.
Members may reserve places in available sessions during their active membership period, subject to the published schedule, capacity limits, and availability.
To help instructors create a safe and supportive experience for everyone, participants are encouraged to inform the instructor or Avamando team before participating if they have any relevant medical conditions, injuries, pregnancy, recent surgery, physical limitations, accessibility requirements, or other considerations that may require appropriate modifications or support during the session. We shall not be liable where there has been willful omission to disclose any of the conditions which shall be material.
To help maintain continuity and ensure fair access for all members, included sessions should generally be attended within the same membership period. Unused sessions do not automatically roll over into future membership periods unless approved by Avamando in exceptional circumstances.
Booking Guided Sessions
Bookings are made through the Avamando website.
Members may choose from available Guided Session times within the allowance included in their membership.
A booking is confirmed once the reservation has been successfully completed. Session availability may vary depending on instructor schedules and member demand.
Fair Use
To help provide a positive experience for everyone, members are encouraged to manage bookings responsibly.
Where repeated cancellations, missed sessions without notice, or misuse of the booking system significantly affect availability for other members, Avamando shall reasonably manage future booking access where appropriate.
Our intention is always to support fair access for the entire community.
Cancellations & Rescheduling
If you are unable to attend a Guided Session, we kindly ask that you cancel or reschedule as early as reasonably possible.
Providing advance notice allows another member the opportunity to attend.
Where appropriate, reasonable flexibility may be provided in exceptional circumstances.
Membership Renewals
Mindful memberships renew according to the membership option selected at the time of purchase unless cancelled before the next renewal date.
Members may manage or cancel their membership using the available subscription management options. Cancellation prevents future renewals but does not automatically refund the current membership period.
Temporary Suspension
We understand that unexpected life circumstances may occasionally require you to pause your wellbeing journey. Where a participant is unable to continue due to pregnancy, illness, recovery from surgery, medical advice, or other exceptional circumstances, Avamando may approve a temporary suspension of the membership.
An approved suspension preserves the remaining balance of the current membership without requiring cancellation or a new enrolment. Suspension requests are reviewed on an individual basis, and where appropriate, a reassessment may be recommended before sessions resume to ensure the programme continues to support your current wellbeing.
Refunds
Membership fees are generally non-refundable once a membership period has commenced.
Where required by applicable law, or where exceptional circumstances apply, Avamando may consider refund requests on a case-by-case basis.
Changes To Guided Sessions
Occasionally, Guided Sessions may need to be rescheduled, substituted, or cancelled due to instructor availability or unforeseen circumstances.
Where reasonably practical, members will be notified and an alternative session or appropriate arrangement will be offered.
Evolving Mindful
Mindful will continue to grow alongside our community.
New offerings, instructors, schedules, digital experiences, and learning resources may be introduced over time as we continue to improve and expand the Avamando experience.
Health, Safety & Participation
Avamando is committed to providing a supportive, respectful, and thoughtful Mindful experience. The following provisions apply to all participation in Mindful and are intended to help participants make informed decisions while supporting a safe and enjoyable environment for everyone.
By participating in Mindful, you acknowledge that you have read, understood, and agree to the provisions contained in this section together with these Terms & Conditions.
A Complementary Approach
Mindful is designed to complement, not replace, professional medical care.
Our Guided Sessions are intended to support general wellbeing, movement, relaxation, breathing, and mindful living. They are not intended to diagnose, treat, cure, or prevent any medical condition.
If you have an existing medical condition, are recovering from surgery, are pregnant, or have any concerns about your health, we encourage you to consult your doctor or qualified healthcare professional before participating.
Any advice, treatment, or care plan provided by your healthcare team should always take priority.
Listening To Your Body
Every person’s wellbeing journey is unique.
We encourage you to participate at a pace that feels comfortable for your body and current level of ability.
You are always welcome to:
-
Modify movements where needed
-
Rest at any time
-
Skip any practice that does not feel appropriate
-
Participate within your own comfort and capability
Mindful is about awareness, not performance.
Before You Participate
If you have an existing injury, chronic health condition, recent surgery, or any concerns about participating, we encourage you to speak with your doctor or qualified healthcare professional before joining a Guided Session.
Where appropriate, you’re also welcome to let your instructor know about any relevant considerations before your session so that general modifications may be suggested where reasonably possible.
Prenatal and Postnatal Wellbeing
If you are pregnant or have recently given birth, we recommend seeking guidance from your healthcare professional before participating.
Where appropriate, Guided Sessions may be adapted to better support your stage of pregnancy or postnatal recovery. Participation should always be based on your individual circumstances and the advice of your healthcare provider.
Breast Cancer Recovery Support
Healing Journey may include supportive practices that complement wellbeing during or following breast cancer treatment and recovery.
These Guided Sessions are intended to support your overall wellbeing and are not a substitute for medical treatment, rehabilitation, physiotherapy, or clinical advice.
Participants should continue to follow the recommendations provided by their treating medical team throughout their recovery.
Participating Online
Mindful is delivered through live online Guided Sessions.
As instructors are not physically present, members remain responsible for participating safely within their own environment and comfort level.
Where possible, we recommend:
-
Choosing a safe and comfortable space
-
Wearing comfortable clothing that allows ease of movement
-
Ensuring there is enough room to move freely
-
Keeping water nearby if appropriate
-
Using any recommended supports or props where needed
Medical Emergencies
Mindful is not intended for emergency medical situations.
If you experience severe pain, difficulty breathing, chest pain, dizziness, loss of consciousness, or any other medical emergency, stop participating immediately and seek appropriate emergency medical assistance.
Instructor Discretion
Avamando instructors may, at their sole reasonable discretion, modify, pause, postpone, refuse, or discontinue any Guided Session or aspect of a programme where they believe continued participation is not appropriate, may compromise participant wellbeing or safety, is inconsistent with information provided by the participant, or otherwise falls outside the intended scope of the programme. Avamando shall not be liable for any loss, inconvenience, or dissatisfaction arising from such decisions, which are made in good faith and in the interests of participant wellbeing and programme integrity.
Our Commitment
At Avamando, we are committed to creating a welcoming, respectful, and supportive environment where every individual feels encouraged to participate at their own pace.
Our instructors provide thoughtful guidance based on the nature of each Guided Session while recognizing that every person’s wellbeing journey is different.
Need Assistance?
If you have any questions regarding these Terms & Conditions, please contact us using the details available on our Contact page.
We’re always happy to help.
Related Policies
To better understand how Avamando operates, you may also find these pages helpful:
-
Privacy Policy
-
Accessibility Statement
-
Cookie Policy
Global Applicability
These Terms & Conditions and disclaimers are intended to apply internationally.
Where mandatory consumer protection, privacy, accessibility, or other applicable legislation provides additional rights within your country or region, those rights continue to apply. Nothing within these Terms is intended to limit or exclude any rights that cannot legally be restricted under applicable law.
Healthcare guidance, medical regulations, and consumer protection requirements may vary between countries and regions. Participants should always follow the advice of their own qualified healthcare professionals and comply with any applicable local requirements.